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Request Assistance from a Support Personnel
If you have changed your e-mail address from what we have on our system, and you do not remember the password relating to that e-mail address and you also are unable to answer your unique three questions, one of our support personnel will need to assist you.

If you have any other problem that prevents you from logging in (e.g.multiple accounts set up with different e-mails) and none of the options discussed on the 'Log In Problems' page resolve it, then one of our support personnel will need to assist you.

Please enter as much of the information requested below as possible, and over the next 48 hours, one of our support personnel will contact you, verify your details, and update your account so that you can then log in.

Your Current e-mail address		*
Surname		*
Firstname		*
Address Line 1		*
Address Line 2
Address Line 3
City		*
Post Code		*
Country		*
Telephone Number (Day)		*
Telephone Number (After Hours)		*

Download Number
Previous e-mail address

Any further details/comments
* Required field

In providing computer software packages, methodologies, stock exchange data and/or training, PrimeCharts does not take into account the investment objectives, financial situation and/or particular needs of any particular person. Before making an investment decision on the basis of a computer software package, the investor or prospective investor needs to consider, with or without the assistance of a securities adviser applicable to the area in which the investor resides and/or intends investing in, whether the advice is appropriate in light of the particular investment needs, objectives and financial circumstances of the investor or prospective investor.

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