My download has stopped due to a payment issue

If there has been a problem with your monthly payment, or your yearly payment has expired, please proceed with one of the options below.

Monthly Credit Card Debit:
If your credit card details have changed from those on our system, then please update your credit card details as per the section 'My credit card details have changed and my download has stopped'.  If your credit card details are correct, but the transaction is still being declined, please contact your bank and ask why they have declined the transaction.  If needed, forward this information to us via the 'Contact Us' tab.

Yearly Payment:
If your subscription has expired, select the Subscriptions tab, and click on the 'Renew' action link next to the data subscription that has expired.  You will then have the option to set up a monthly credit card debit, or pay for a year's subscription.

Monthly Debit Order:
If you are currently a South African resident, you may continue with this option.  Ensure that we have your correct banking details.  If needed, you could change your payment method by following the section 'I want to change the method of payment for my download'.